RETURNS & EXCHANGES

We do not offer seven-day returns without cause. Items may be returned or exchanged only in the event of a confirmed quality issue.

SHIPPING

Standard orders are shipped within 60 days of payment, excluding public holidays. Please contact customer service for urgent requests or special arrangements. Orders are shipped by freight, with shipping charges payable upon delivery.

PACKAGING

Packaging is selected according to each product's characteristics to ensure safe transport.

INSTALLATION

Some products, including beds, shelving units and tables, require assembly before use. WHYGARDEN can provide a paid installation service on request. Please contact customer service for details.

DELIVERY ACCEPTANCE

Before signing, please make sure the outer packaging is intact and undamaged. If serious damage affects product quality, please take photos, refuse delivery and contact customer service immediately so we can coordinate with the logistics company.